For your privacy, do not send complete medical records or urgent health information through the website. Call the clinic directly when necessary.
Who this policy applies to
This Privacy Policy explains how Dr. Shivam Swarnkar and Aarogyam Clinic handle personal information connected with this website, appointment enquiries, and direct clinic communications.
We process digital personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, where applicable.
Information we may collect
We collect information that you choose to provide when requesting an appointment or contacting the clinic.
- Name, phone number, and optional email address.
- Preferred appointment date and scheduling details.
- Symptoms or other information included in an optional message.
- Records of calls, emails, or other communications with the clinic.
- Basic technical logs that a website hosting provider may generate, such as IP address, browser type, and access time.
How we use information
We use personal information only for clinic and website-related purposes, including responding to enquiries, arranging or managing appointments, communicating about clinic services, maintaining security, complying with legal duties, and improving website reliability.
Lawful processing and consent
Where required, we rely on your consent or another lawful ground available under applicable Indian law. You may withdraw consent by contacting us, although withdrawal does not affect processing already completed and may limit our ability to respond to an enquiry or arrange an appointment.
Health information
Please share only the information reasonably needed for your enquiry. Website forms and ordinary email are not suitable for emergencies or extensive medical records. Clinical information created during treatment may be maintained separately as part of the clinic’s professional records and handled under applicable medical and legal requirements.
Sharing and service providers
We do not sell personal information. Information may be shared only when reasonably necessary with authorised clinic personnel, technology or hosting providers supporting the website, professional advisers, or government and regulatory authorities when required by law.
Third-party services, including embedded maps, may collect information under their own privacy policies when you interact with them.
Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for clinic administration, or to meet legal and professional record-keeping obligations. Retention periods may differ for appointment enquiries and clinical records.
Security
We use reasonable administrative and technical safeguards appropriate to the nature of the information. No website, email service, or internet transmission can be guaranteed to be completely secure, so please avoid sending unnecessary confidential information online.
Your choices and rights
Subject to applicable law, you may ask for information about your personal data, request correction or erasure, withdraw consent, or raise a grievance. Some information may need to be retained where law or professional obligations require it.
To make a request, email drshivam14@gmail.com with enough detail for us to identify and respond to your concern.
Children’s information
A parent or lawful guardian should contact the clinic and provide consent for a child’s appointment enquiry. The website is not intended to solicit personal information directly from children without appropriate guardian involvement.
Policy updates and contact
We may update this policy to reflect changes in the website, clinic practices, or legal requirements. The latest version will appear on this page with its updated date.
Privacy questions and grievances may be sent to drshivam14@gmail.com or raised by calling +91 98263 17380.
Questions about this document?
Contact Aarogyam Clinic
We will help with website, privacy, or appointment-related queries.